FAQ
Troubleshooting Do you know what to do if your screen goes blank? What if you can't seem to close an application, or can't hear any sound from ...
Wed, May 1, 2019 at 10:25 AM
Solution 1: If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case a...
Wed, May 1, 2019 at 11:04 AM
Solution 1: Close and reopen the application. Solution 2: Update the application. To do this, click the Help menu and look for an option to ...
Wed, May 1, 2019 at 11:08 AM
Sometimes an application may become stuck, or frozen. When this happens, you won't be able to close the window or click any buttons within the applicati...
Wed, May 1, 2019 at 11:10 AM
Solution 1: Run a virus scanner. You may have malware running in the background that is slowing things down. Solution 2: Your computer may be r...
Wed, May 1, 2019 at 11:13 AM
Sometimes your computer may become completely unresponsive, or frozen. When this happens, you won't be able to click anywhere on the screen, open or clo...
Wed, May 1, 2019 at 11:16 AM
Solution 1: If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer. Solution 2: If you're us...
Wed, May 1, 2019 at 11:17 AM
Solution 1: Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and ...
Wed, May 1, 2019 at 11:21 AM
Solution 1: The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to wake it. Solution 2: Make sure the monitor i...
Wed, May 1, 2019 at 11:23 AM