FAQ

Computer Basics - Basic Troubleshooting Techniques
Troubleshooting     Do you know what to do if your screen goes blank? What if you can't seem to close an application, or can't hear any sound from ...
Wed, May 1, 2019 at 10:25 AM
Problem: Power button will not start computer
Solution 1:  If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case a...
Wed, May 1, 2019 at 11:04 AM
Problem: An application is running slowly
Solution 1:  Close and reopen the application. Solution 2:  Update the application. To do this, click the Help menu and look for an option to ...
Wed, May 1, 2019 at 11:08 AM
Problem: An application is frozen
Sometimes an application may become stuck, or frozen. When this happens, you won't be able to close the window or click any buttons within the applicati...
Wed, May 1, 2019 at 11:10 AM
Problem: All programs on the computer run slowly
Solution 1:  Run a virus scanner. You may have malware running in the background that is slowing things down. Solution 2:  Your computer may be r...
Wed, May 1, 2019 at 11:13 AM
Problem: The computer is frozen
Sometimes your computer may become completely unresponsive, or frozen. When this happens, you won't be able to click anywhere on the screen, open or clo...
Wed, May 1, 2019 at 11:16 AM
Problem: The mouse or keyboard has stopped working
Solution 1:  If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer. Solution 2:  If you're us...
Wed, May 1, 2019 at 11:17 AM
Problem: The sound isn't working
Solution 1:  Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and ...
Wed, May 1, 2019 at 11:21 AM
Problem: The screen is blank
Solution 1:  The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to wake it. Solution 2:  Make sure the monitor i...
Wed, May 1, 2019 at 11:23 AM