• Solution 1: 
    • Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up.


  • Solution 2: 
    • Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and that the volume is turned up in the player.

      screenshot of iTunes

  • Solution 3: 
    • Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green.


  • Solution 4: 
    • Connect headphones to the computer to find out if you can hear sound through the headphones.